ISG Security is further expanding its operations in the healthcare sector. Our security guards have recently begun working at Mentrum, a mental health care organization in Amsterdam. This is a great new assignment that combines security, people skills, and collaboration with healthcare professionals.
Security within mental healthcare
Security within a healthcare institution requires a different approach than security at an event, office, or store. Within mental healthcare, employees deal with people in diverse situations. Some clients require calm and clarity, while others may react in a confused, anxious, or agitated manner due to psychological problems or personal circumstances.
For security guards, this means that they must not only be alert to potential security risks, but also understand how their own attitude and communication can influence a situation. A calm approach, patience, and the ability to recognize signs of tension early on are essential in this regard.
The role of security guards at Mentrum
At Mentrum, our security guards contribute to a safe environment for clients, visitors, and care staff. This means, among other things, that they are alert to situations that could potentially escalate, are approachable for employees and visitors, and provide support with safety issues where necessary.
In mental health care, it is important for security guards to be able to accurately assess what a situation requires. Sometimes that means taking decisive action. At other times, a calm conversation, maintaining a safe distance, or involving a healthcare professional may be the best approach. In doing so, our security guards operate within the guidelines and responsibilities that apply to the specific location. Medical and clinical care, of course, remains the responsibility of the healthcare professionals.
De-escalation and People Skills as Key Competencies
An important aspect of professional healthcare security is preventing escalations. This begins with recognizing behaviors and cues that may indicate rising tension. Examples include changes in a person’s posture, tone of voice, or behavior. By noticing these signs in a timely manner, it is often possible to respond sooner and in an appropriate way.
The way a security guard communicates also plays a major role. Speaking calmly, setting clear boundaries, and treating people with respect can help reduce tension. That is precisely why healthcare security requires security guards who not only have security expertise but also strong social and communication skills.
Collaboration with Healthcare Professionals
A safe healthcare environment is created through effective collaboration between different disciplines. Healthcare staff possess medical knowledge and understand their clients’ care needs. Security personnel contribute their expertise in the areas of safety, observation, and managing high-risk situations. By carefully exchanging information in accordance with applicable privacy agreements, establishing clear working arrangements, and coordinating effectively, staff members can support one another. It is also important that security personnel understand the environment in which they work and adapt their actions accordingly.
ISG Security is expanding its operations in the healthcare sector
With this new assignment at Mentrum, ISG Security is taking the next step in healthcare security. We are proud of the trust placed in us and look forward to a fruitful collaboration with the employees involved. Our assignment aligns with our approach to security: professional, committed, and attentive to the people in the surrounding area.
Does your organization need healthcare security?
ISG Security helps healthcare institutions create a safe work environment for employees and a safe environment for patients and visitors. From preventive surveillance and risk identification to providing support during unsafe situations. We assess the specific needs of each organization and tailor our security services accordingly.
Curious about what ISG Security can do for your healthcare facility?
Explore our healthcare security services or contact us for a no-obligation consultation.