Security today requires more than just surveillance. Especially at iconic locations such as the Beurs van Berlage, security is inextricably linked to image, hospitality, and the visitor experience.
Michael Ohello, team leader, head of security, and valued colleague at ISG Security, is responsible—among other things—for managing the security team during events, ensuring safety, and maintaining direct contact with the client on-site. His role lies precisely at the intersection of operations and guest experience.
The Challenge of a Historic Site
The Beurs van Berlage is a historic building with international appeal. Every event brings its own unique dynamic: from business conferences to large-scale gatherings. This calls for a form of event security that goes beyond standard procedures. “Security here must always be balanced with respect for the venue and the people who visit it,” says Michael.
Visible, but not overpowering
At ISG Security, we operate on the principle that security must be visibly present without disrupting the visitor experience. Through calm communication, an open attitude, and clear guidelines, visitors feel at ease more quickly. This form of hospitality in security ensures that signals are detected sooner and leads are followed up on more effectively.
Teamwork and Trust
According to Michael, collaboration is crucial. Everyone knows their role, but remains flexible and supportive. Especially in unexpected situations, composure, experience, and clear communication make the difference between chaos and control. Collaboration with clients also plays an important role in this. Short lines of communication and clear coordination before, during, and after the event foster trust and a strong partnership.
Safety with an Eye for the Experience
Professional security is only truly effective when visitors feel both safe and welcome. By integrating hospitality into daily operations, ISG Security helps create a safe environment where people, the location, and the experience come together.
“Providing safety with a focus on people, location, and experience”—that’s our standard.